Frequently Asked Questions
Products and condition
What does “refurbished” mean at Qevora?
Every refurbished device has been professionally inspected, tested against our 13-point checklist, securely data-wiped, cleaned, and graded under our published condition guide. Anything that fails a test is repaired or not sold.
What’s the difference between Open Box and Refurbished?
Open Box products were opened but are unused or minimally handled — essentially new without the seal. Refurbished products have been used, then fully tested and renewed, and are graded Excellent, Good, or Fair based on cosmetic condition only. All grades are fully functional.
Will cosmetic wear affect performance?
No. Our grades describe appearance only. A Refurbished Fair laptop passes exactly the same functional tests as an Excellent one.
Do devices come with an operating system?
Yes, unless the listing says otherwise — a genuine, activated operating system is listed in each product’s specifications.
Are the photos of the exact unit I’ll receive?
For unique or higher-value units, yes, and the listing says so. For stocked refurbished models, photos may represent the model and grade; your unit will match or exceed the stated grade.
Ordering and payment
What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All payments are processed securely in Canadian dollars.
Do you charge tax?
Yes — GST/HST/PST is calculated at checkout based on your shipping province.
Can I check out as a guest?
Yes. Creating an account is optional, but it lets you track orders, save addresses, and manage returns more easily.