Know exactly what you’re buying. Every Qevora product is labelled with one of five condition grades. All grades — including Fair — are fully functional and pass the same 13-point inspection. Grades describe appearance, never performance.
New
Factory-sealed or unused product in original packaging, with full manufacturer warranty.
Expect: pristine, exactly as from the manufacturer.
Open Box
Packaging was opened, but the product is unused or shows only minimal handling — a returned gift, a display unit, or overstock. Includes all standard accessories unless noted.
Expect: essentially new; the box may show wear.
Refurbished — Excellent
Professionally tested and renewed, with minimal cosmetic wear that’s hard to spot at arm’s length.
Expect: faint micro-scratches at most; screen flawless.
Refurbished — Good
Professionally tested and renewed, with moderate, visible cosmetic wear.
Expect: light scratches or scuffs on the lid or base, possible small marks on the palm rest; screen free of defects that affect use.
Refurbished — Fair
Professionally tested and renewed, with noticeable cosmetic wear that does not affect performance — our best-value tier.
Expect: visible scratches, scuffs, or worn keycap lettering; possible minor dents on corners; display fully functional, though minor blemishes may be present and are always disclosed in the listing.
Every grade includes: 13-point inspection, secure data wipe, genuine operating system, Qevora warranty, and a 7-day return window.