Qevora Technologies — Last updated: July 2026
Legal review notice: This policy is a professionally drafted starting point. Have it reviewed by qualified Canadian legal counsel before publication, and update the bracketed placeholders.
Qevora Technologies (“Qevora,” “we,” “us”) respects your privacy. This policy explains what personal information we collect, how we use and share it, and the choices you have. We handle personal information in a manner consistent with Canadian privacy principles, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information we collect
Account information. Name, email address, password (stored hashed), phone number, and saved addresses when you create an account.
Order information. Products purchased, billing and shipping addresses, order history, warranty registrations, and return or support requests.
Payment information. Payments are processed by our payment processors (Stripe, PayPal Etc.). We do not store full card numbers on our servers; we receive only confirmation of payment and limited transaction details.
Device and browser information. IP address, browser type, device type, pages visited, and referring pages, collected through cookies and similar technologies.
Cookies and analytics. We use essential cookies to run the store (cart, login, checkout) and, with your consent, analytics and marketing cookies. See our Cookie Policy for details and controls.
Customer service communications. Emails, chat transcripts, phone notes, and attachments you send us.
Trade-in information. Device details, serial numbers, condition descriptions, photos you upload, and ownership declarations.
Marketing information. Email address and preferences if you subscribe to our newsletter (with your consent).
2. How we use your information
- To process orders, payments, shipping, returns, warranty claims, and trade-ins
- To create and manage your account
- To respond to enquiries and provide customer support
- To send transactional emails (order confirmations, shipping updates, password resets)
- To send marketing emails only with your consent, which you may withdraw at any time
- To improve our website, products, and services through analytics
- To prevent fraud and protect the security of our store
- To comply with legal, tax, and accounting obligations
3. How we share information
We do not sell your personal information. We share it only with service providers who need it to serve you:
- Payment processors ([REPLACE]) to process payments
- Shipping carriers and platforms (e.g., Canada Post, UPS, Purolator, [REPLACE]) to deliver orders
- Hosting provider (Hostinger) which stores website data
- Analytics platforms (e.g., Google Analytics), where you have consented
- Email service providers for transactional and marketing email
- Legal authorities when required by law, court order, or to protect our legal rights
Some service providers may store or process information outside Canada (for example, in the United States or the European Union). Where they do, your information is subject to the laws of those jurisdictions. We select providers with appropriate contractual and security safeguards.
4. Data retention
We keep personal information only as long as needed for the purposes above: order records are retained for tax and warranty purposes (generally seven years), account data until you ask us to delete your account, and marketing data until you unsubscribe.
5. Security
We use SSL encryption, access controls, secure password storage, and regular software updates. No system is perfectly secure, but we take reasonable, industry-standard measures to protect your information.
6. Your rights and choices
Subject to applicable law, you may:
- Access the personal information we hold about you
- Correct inaccurate information
- Withdraw consent to marketing at any time (every marketing email includes an unsubscribe link)
- Request deletion of your account and associated data, subject to records we must keep by law
- Manage cookies through our cookie banner and your browser settings
To make a request, contact our Privacy Officer at [REPLACE — privacy email]. We respond to access and correction requests within the timelines required by Canadian law.
7. Children’s privacy
Our store is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
8. Changes to this policy
We may update this policy from time to time. The “Last updated” date shows the current version. Material changes will be highlighted on this page.
9. Contact
Privacy Officer, Qevora Technologies
itQevora@gmail.com