Qevora Technologies — Last updated: July 2026
Legal review notice: Have this policy reviewed by qualified legal counsel before publication. Nothing in this policy limits rights you have under applicable Canadian consumer protection law.
Return window
You may request a return or replacement within 7 days of delivery for eligible products. Defective-on-arrival items should be reported as soon as the defect is discovered, ideally within the same window.
Eligible products
Most laptops, desktops, tablets, monitors, and accessories purchased from qevora.ca are eligible, provided they are returned:
- In the same condition they were delivered in (matching the listed condition grade)
- With original packaging and all included accessories (charger, cables, documentation)
- With proof of purchase (order number or receipt)
Non-returnable items
- Items marked Final Sale or Clearance — Final Sale on the product page
- Software licences and digital products once delivered
- Consumables (e.g., opened battery packs, thermal paste)
- Products damaged, modified, or repaired after delivery
- Products with missing accessories or missing security seals, at our discretion
- Devices with an active account lock (e.g., iCloud/Activation Lock, Google FRP) — these locks must be removed before we can accept the return
Restocking fee
No restocking fee applies to defective items or seller errors. Non-defective returns (change of mind) may be subject to a restocking fee of up to 15% if the product shows signs of use beyond inspection, or if packaging or accessories are missing. Any fee is confirmed with you during return authorization.
How to return
- Request authorization: log in to My Account → Orders → Request a Return, or contact [REPLACE — support email] with your order number.
- Receive your RMA: we email a Return Merchandise Authorization number and instructions within 1 business day. Unauthorized returns may be refused.
- Pack securely: use the original packaging where possible and remove any personal accounts and passwords from the device.
- Ship or drop off: for defective items or our error, we provide a prepaid return label. For change-of-mind returns, return shipping is the customer’s responsibility.
Inspection and refunds
Returned items are inspected within 3 business days of arrival. Approved refunds are issued to the original payment method within 5–10 business days depending on your bank or card issuer. Original shipping fees are non-refundable unless the return is due to our error or required by law.
Exchanges
Prefer an exchange? Tell us during return authorization — if the replacement is in stock we’ll reserve it, and any price difference is charged or refunded.
Defective products and warranty claims
If a product develops a fault after the 7-day window but within its warranty period, it is handled under our Warranty Policy (repair, replacement, or refund at our discretion). See the Warranty Policy page.
Order cancellations
Orders can be cancelled for a full refund any time before shipment. Once shipped, the order follows the standard return process.
Contact
Returns support: itQevora@gmail.com · live chat during business hours.